Regional Digital Capability


Building Regional Digital Capability - Program Support

Digital capability is not just about connectivity, its about taking advantage of technology and innovation practices that have been enabled by the internet age.

The NSW Public Service Commission's role includes building skills and knowledge of digital opportunities for government employees.

The NSW Department of Primary Industries' Global Ag-Tech Ecosystem (GATE) team has been leading this initiative in regional NSW to expand the reach of the program, including through virtual models for both HCD capability building and a regional HCD community of practice.  The DPI is leading training of digital champions across the regional NSW public service to deliver human-centred design training to project teams and setting up a regional HCD Community of Practice to share, learn and scale our impact.

This state wide initiative was delivered in two tranches in collaboration with NSW Department of Customer Service and Transport for NSW. Since its launch, the initiative has upskilled public servants across NSW Government with programs and resources

Some of the deliverables include the NSW Government Human-Centred (HCD) Design Toolkit, the Digital Accelerator Tookit, NSW Government HCD Community of Practice which creates a strong network of service designers across NSW, establishing a digital platform to share lessons learnt, and a digital platform to successfully conduct remote training.

Tools and Resources

Check out theses resources for government innovation

Human Centred Design Toolkit

Human-centered design (HCD) (sometimes refered to as user design) is an approach to problem solving, that develops solutions to problems by involving the human perspective in all steps of the problem-solving process. Human involvement typically takes place in observing the problem within context, brainstorming, conceptualizing, developing, and implementing the solution. For more click HDC Toolkit

Transport Digital Accelerator Tookit

The Transport Digital Acelerator Tooklit has ideas and templates for design thinking processes for application to projects and programs. For more click Transport Accelerator Toolkit